Thursday, March 25, 2010
I am really MAD at these courrier services.
Last week when I entered my home, there was a " we missed you" card from a well known,International courier service. They had a package for me. So i phoned the number and a lady answered:
Me: i have this we missed you card from you.
CS: Whats the number on the card?
CS: whats the name of the delivery boy?
CS: Ok, What time you will be available tomorrow.
Me: Before 9.30 or after 7pm.
Cs: No No No. He can come there after 11.
me: But i am not home at that time. Cant he come early? say 10.
CS: No he starts from here at 10 so can reach versova at 11 earliest.
Me: OK, ill wait for him.
with lots of effort I reschedule my day and postpone an operation to 12.30.
Next day at 11.30 he has not arrived. so I phone the CS office.
Cs: He is in Andheri. So he will be there anytime.
12 noon he has not come. i phone again. I am angry and start off with accusing tone.
CS: i will give you his phone. you talk to him. His phone # xxxxxx
I phone him.
sandeep has just reached Andheri !!. But he will come soon.
By this time I have calls from Hospital. they are waiting for me. i postpone the operation by 45 mts. and phone Sandeep again and ask him to call me when he reaches my home. I try to impress him and tell him that because he is late i have to postpone operation and i am late for my hospital work.
he promises to phone and i leave for operation.
Operation is over. its about 2.45 pm. no call from Sandeep. so I call him. So far my 5th call to C.service. He takes call when i have phoned some 6-7 times. he informs me that He will be there in 1/2 an hour. i ask him whether he will give the package to my family member who is present now in my house. He refuses, as Bank requires that he verify my ID before giving the package. i phone home and instruct them to call me when Sandeep comes.
At 4.30 pm I am leaving my Hospital. i see a courier guy walking in the society Bldg. i just call him.
are you Sandeep from xxx courier?
finally at 4.30 he has reached 7 Bunglows. i introduce myself and show my Driving License as ID. he is reluctant to give me the package. he has to give it at printed Address only.
somehow I convince him, may be he was tired as well. so he gave me the package.
its from HDFC Bank Mutual Fund. It has account Statement and letter informing me that an earlier undelivered Dividend Warrant has been dispatched by them.!!
So next week I will have to undergo same thing again.
here is Simple question.
Why cant the Courier company deliver mail/Packages between 7 am -10 am & 6Pm to 10 Pm. when most of the customers are at home.?
Will they not get delivery Boys willing to do these shifts?
Why cant they call on mobile and fix up time with receiver so that no one has to waste time waiting for delivery boy to arrive?
Why can't Banks- HDFC,ICICI,HSBC etc- insist that mails be delivered at time convenient to customer?
In a year how many days should we waste waiting for Cheque Books, Demat Delivery Instruction Books, Dividend and many sundry items.?